NAYERSOFT's offer of inbound call services aims at
- Providing global capability
- Improving customer contacts and relations
- Offering excellent customer service and problem resolution
- Arranging for technical support and consulting through lead qualifying and order processing
- Calling customers to check their order status, reservation status, and product delivery status
NAYERSOFT's offer of inbound call services are integral to the organization and guarantee total organizational success. NAYERSOFT's inbound calling centers have the state-of-the-art technology, and trained personnel to handle with expertise all the clients' customer calls.
The inbound calling services are meticulously performed, with every missed call being considered as a missed opportunity. NAYERSOFT’s offer of inbound call center services is the most professional and cost effective extension of client's business.
NAYERSOFT's customer support agents at the inbound call center offer 24/7 call attending services, and respond to clients in the most polite and professional way.
NAYERSOFT's inbound call centre services come with a host of benefits,
- Trained calling executives attending calls
- Wide market coverage
- Quicker ramp-up and launch
- Timely roll-out of new campaigns
- Experience with similar programs
- Quick response to market conditions
- Account management expertise
- Developed reporting capabilities
- Market testing capabilities
- Remote call monitoring facilities
NAYERSOFT’s offer of inbound call services include,
Customer Care Services
- Application Processing
- Claims Processing
- Subscription Processing
- Feedback Collection for Products
- Feedback Collection for Services/Campaigns
- Polling Analysis
- Media Analysis
- Up-Selling
- Cross Selling
Order Taking & Pre/Post Services
- Product Enquires
- Order Taking
- Sales Processing
- Up Selling and Cross Selling
- Documentations and Payment Enquiries
- Post Sales Product Support
Technical Support Services
- Trouble Shooting Services
- Complaint Registrations
- Guiding Customers Information Collection
Inquiry Services
- Product Information Request
- Service Information Request
- Dealer Locator Service
- ATM/POS locator service
Billing Information
- Account Balance Information
- Payment Information
- Personal Information Changes
Enrollment Services
- Welcome Calls
- Registration and Enrollments for Campaigns/Events
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