E-mail is considered as the primary means of data transmission and customer relationship management. Companies outsource their email services to get benefits like

• Low costs and non-intrusive
• Any time-anywhere access
• Brand building and growth

NAYERSOFT manages the clients e-mail traffic by meeting promptly

• Common questions
• Problem resolution
• Complaint escalation
• Lead qualifying
• Order processing

NAYERSOFT offers end-to-end email management service and thereby helps clients in focusing on their core business processes. In offer are the customized email responses specific to client's offer of service and portfolio.

By answering promptly to the customer's e-mail queries. NAYERSOFT contribute to enhanced customer satisfaction. The benefits that the customer derives are,

• Balancing work between peak and off-peak periods
• Helping to maximize focus on core competencies
• Enabling efficient time utilization
• Having a professional offshore e-mail based support system - ensuring lower call volumes
• Reducing costs for voice support

NAYERSOFT's success in offering proven Email support services is strengthened by

• Knowledge base of frequently asked questions and answers gained over years of Email support services
• Knowledge base that is continually updated and improved
• Knowledge base that can also be used to provide immediate personalized responses to customer queries
• Specialized training in client’s process, products and services for Email agents
• Mechanism that facilitates profiling of received and incoming messages and routing it to the appropriate agent
• Trained and competent agents providing clear, consistent, and complete answers to increase customer satisfaction and reduce follow-ups
• Use of a database that holds standard responses to frequently asked questions.